One of the traits of the customer service masters is having the ability to treat all people with respect, regardless of how you feel about them. Acting in a dignified and respectful manner, even in undignified circumstances, is a sign of emotional maturity. In this customer service training video, author and speaker Don R. Crawley explains six ways to show respect to customers, end-users, and all the people we encounter.
A bank in central India is serving up 500 people every day with fresh, home-cooked meals. Yusuf Mukati wanted to help the poor in his neighborhood, so he started Roti Bank, where people deposit food and the needy can withdraw meals.